The Coronavirus disease 2019 (Covid19) may have turned the globe upside down, but this did not deter insurance companies like Malayan Insurance Co. Inc. from continuing to provide relevant services towards Philippine business and families. Instead of celebrating Malayan’s 90th founding anniversary this 2020, Mr. Paolo Y. Abaya, Malayan’s president and chief executive officer pursued strategies and executed campaigns to innovate and improve the customer experience for Malayan’s clientele.

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